According to a new study, Leeds, Birmingham and London have the worst mobile phone signal in the UK.
Research by Global Wireless Solutions (GWS) depicted that O2 was the best performing network, with Vodafone rated as the worst as a outcome on testing utilizing both Android and iOS devices in 32 cities and towns throughout the UK. Telefonica-owned O2 was ranked the most genuine network in 17 places, while Three was most reliable in 12 – including London – and EE came out on top in three.
Simultaneously, when it is the matter of criteria for opting a network consumers are twice as likely to opt reliability over network speed, as per surveys and focus troops conducted by YouGov on behalf of GWS.
When asked to examine the five most critical criteria in choosing an operator more than two thirds (69 per cent) of respondents opted making calls, while 53 per cent chosed texting, followed by 43 per cent who selected internet browsing. Just 3 per cent of consumers listed watching videos as a key function.
GWS chief executive Paul Carter mentioned, “There is too much focus on ranking operators by data speed versus other key network performance aspects such as reliability and customer satisfaction. The message we received loud and clear is that consumers want to know which network they can rely on to keep them connected to friends and family or to provide access to content.”
He also said, “Our testing showed that all operators currently provide mobile internet quick enough to stream a video from Netflix, but the real issue is which network will let you call, text and browse the internet most reliably.”
As per GWS’s research, the most common issues reported by phone users were apps failing to load, text messages not sending, and calls either not connecting or collapsing mid-conversation.
The survey also found that more than 500,000 18 to 34-year-olds agree to throwing their phone down in anger when they lose signal.
Mr Carter stated, “Consumers have told us that the persistent issue of mobile signal not-spots around the country is clearly infuriating them. Our testing shows that local authorities in big cities like London and Birmingham need to work more closely with network operators to ensure network coverage is not being held back by red tape.”
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