Dubai sees 23% rise in consumer complaints in H1 2018

Dubai received nearly 15,000 consumer complaints during the first half of 2018, up 23 percent on the year-earlier period.

The Commercial Compliance & Consumer Protection (CCCP) sector in the Department of Economic Development said more consumers continued to come forward and raise their concerns with the authorities as well as merchants.

CCCP said in a statement that it received 14,970 complaints during the first half of 2018, compared to 12,133 complaints during H1 2017.

Complaints received from inside the UAE accounted for 34 percent and the top nationality-wise breakdown of complainants were India, Egypt, Saudi Arabia and Jordan.

The services sector had a 28.3 percent share in the total complaints received while 17.8 percent were from the electronics sector, 11.9 percent relating to e-commerce, 10.3 percent miscellaneous, 8.9 percent regarding automobiles, and 6.4 percent about car rentals.

Mohammed Ali Rashid Lootah, CEO of the CCCP sector, said: “The retail sector is a key driver of local economic growth in Dubai and the UAE. Our effort is to bring greater transparency into business transactions, and create a culture of awareness and neutrality in the buying and selling processes in the retail sector, in accordance with the highest quality standards and practices.”

Lootah added that non-compliance with the purchase agreement was one of the most important complaints received during the first half of 2018, accounting for 28.9 percent of the total, followed by cash refunds (19.4 percent) and VAT (8.9 percent).

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