Dubai received nearly 15,000 consumer complaints during the first half of 2018, up 23 percent on the year-earlier period.
The Commercial Compliance & Consumer Protection (CCCP) sector in the Department of Economic Development said more consumers continued to come forward and raise their concerns with the authorities as well as merchants.
CCCP said in a statement that it received 14,970 complaints during the first half of 2018, compared to 12,133 complaints during H1 2017.
Complaints received from inside the UAE accounted for 34 percent and the top nationality-wise breakdown of complainants were India, Egypt, Saudi Arabia and Jordan.
The services sector had a 28.3 percent share in the total complaints received while 17.8 percent were from the electronics sector, 11.9 percent relating to e-commerce, 10.3 percent miscellaneous, 8.9 percent regarding automobiles, and 6.4 percent about car rentals.
Mohammed Ali Rashid Lootah, CEO of the CCCP sector, said: “The retail sector is a key driver of local economic growth in Dubai and the UAE. Our effort is to bring greater transparency into business transactions, and create a culture of awareness and neutrality in the buying and selling processes in the retail sector, in accordance with the highest quality standards and practices.”
Lootah added that non-compliance with the purchase agreement was one of the most important complaints received during the first half of 2018, accounting for 28.9 percent of the total, followed by cash refunds (19.4 percent) and VAT (8.9 percent).
more recommended stories
UAE’s attorney general has ordered the arrest of a Asian Cup video posting social media
In the video, the suspects were.
Dubai’s Dubizzle classified website worth at $400m after completes acquisition of Naspers
UAE-based online classified website dubizzle is.
UAE-based electronics retail firm, Ecity plans to expand with Abu Dhabi Store
UAE-based electronics retail firm, Ecity, plans.
Dubai Healthcare Authority has announced a new license which allows international doctors to work in Dabai
The Dubai Healthcare City Authority has.